Social Networks 'Could Replace' Public Services

Social networks could complement, and in some cases replace, services provided by government.

That's according to analyst house Gartner that says government organisations could benefit from social networking technology if they approach it in the right way.

Gartner analyst Andrea Di Maio told silicon.com the public sector could exploit social networking communities which improve on services already provided by the government, and could work with online communities to support or even replace certain online services government provides.